Privacy & Security

RT99 Privacy Policy — Your Data Our Commitment to Security

RT99 takes your personal information seriously. In this Privacy Policy, we clearly outline what data is collected, why it is collected, and how it is kept secure.

Last updated: January 2026 Language: English Reading time: approx. 7 minutes
Your Data Is Safe

RT99 never sells your personal information to third parties. Our platform is protected with SSL encryption and modern security technology.

How We Protect Your Information

RT99's Core Privacy Protection Principles at a Glance

SSL Encryption

All pages and transactions on RT99 are secured with 256-bit SSL encryption. Your personal and financial information is kept completely safe.

No Data Sales

Your personal information is never sold or rented to third parties. Data is used solely for the purpose of providing our services.

Account Security

Two-factor authentication (2FA) and a strong password policy protect your account from unauthorized access.

Secure Data Storage

All data is stored on encrypted servers. Regular backups and security audits ensure data protection at all times.

Your Control

You can request to view, correct, or delete your information at any time. You also have the option to withdraw your consent for data use.

Cookie Controls

RT99 uses cookies transparently, and you can update your cookie preferences at any time. You have the option to disable non-essential tracking cookies.

1 Introduction

RT99 (rt99.plus) is a trusted online gaming platform in Bangladesh. We believe every user's personal privacy is a fundamental right. This Privacy Policy ("Policy") explains how RT99 collects, uses, stores, and protects your personal information.

This Policy applies to the rt99.plus website, mobile app, and all associated RT99 services. By using our platform, you are considered to have accepted this Privacy Policy.

RT99 always operates with full transparency. We never collect your information through hidden or misleading means. Our support team is always available for any questions you may have.

This Privacy Policy was last updated in January 2026. We will notify you in advance of any changes.

2 What Information We Collect

RT99 collects two types of information — data you provide directly and data collected automatically.

Data Type Example Collection Methods
Identifying Information Name, date of birth, national ID Registration Form
Contact Information Phone number, email address Registration & Profile
Financial Information Mobile banking number, transaction history Payment Processing
Device Information IP address, browser type, device model Automatic
Usage Data Game history, login times, session data Automatic
Location Data Country, city (IP-based) Automatic

We only collect information that is necessary to provide our services. RT99 does not seek any sensitive data beyond what is required.

RT99 never collects your bank password, full card number, or PIN. If anyone asks for this information, it may be a fraud attempt.

3 Purpose of Data Use

RT99 uses your information only for specific, limited purposes. Each purpose has a distinct legal basis, and we never misuse your data.

  • Account Management: Your information is used for registration, login, and profile updates.
  • Identity Verification (KYC): Identity verification is carried out to prevent fraud and confirm age.
  • Transaction Processing: Financial information is required to process deposits and withdrawals securely.
  • Customer Support: Your information is used to resolve issues and respond to your queries promptly.
  • Security Monitoring: Usage data is analyzed to detect suspicious activity and fraud.
  • Promotions & Offers: With your consent, personalized bonuses and offers will be sent to you.
  • Legal Obligations: Necessary data is retained to comply with regulatory requirements.
  • Platform Improvement: Usage patterns are analyzed to improve your gaming experience.

RT99 never uses your information beyond the purposes stated above. If we need to use your data for any new purpose, you will be informed in advance and, where required, your fresh consent will be obtained.

4 Data Sharing & Disclosure

RT99 never sells your personal information. However, data may be shared with third parties in the following limited circumstances:

  • Payment Provider: Necessary data is shared with payment gateways such as Mobile Banking, Nagad, Rocket, and others to complete transactions.
  • Technology Partners: Hosting and cybersecurity service providers are granted limited access to data solely to carry out their operations.
  • Legal Requirements: Where required by court order, government directive, or applicable law, we will disclose the relevant information.
  • Fraud Prevention: Information may be shared with relevant authorities to prevent serious fraud or criminal activity.

RT99 maintains strict confidentiality agreements with all third parties. They may only use the data they receive for the specified purpose.

RT99 never sells or transfers your information to advertising companies, data brokers, or any other commercial entity.

5 Cookies & Tracking Technologies

RT99 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

  • Essential Cookies: These cookies are essential for the platform to function properly. Login sessions, security tokens, and similar data fall under this category.
  • Functional Cookies: These cookies are used to remember your preferences — such as language settings and theme.
  • Analytics Cookies: Collects anonymous statistics to help us understand how the site is used. You can keep this turned off.
  • Marketing Cookies: Used to show relevant promotions. This remains inactive without your consent.

You can delete cookies or block new ones at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain parts of the platform.

6 Data Storage & Security

RT99 uses industry-standard security technology to keep your information safe. Our security framework includes:

  • All sensitive data is secured with 256-bit AES encryption.
  • Every account password is secured with bcrypt hashing — not even our staff can view your password.
  • Regular security audits and vulnerability assessments (penetration testing).
  • 24/7 physical and cyber security at our data centers.
  • Staff access to personal data is restricted on a need-to-know basis.

Data retention periods are determined by the following rules:

  • Active account data: for the full duration the account remains active.
  • Closed account data: up to 5 years, as required by legal obligations.
  • Transaction records: minimum 5 years, in accordance with anti-money laundering laws.
  • Cookie data: up to 1 year.

In the event of a security breach, RT99 will notify affected members within 72 hours and take immediate steps to resolve the issue.

7 Your Privacy Rights

Every RT99 member has the following rights regarding their personal data:

Right to Access

If you want to know what information we hold about you, you can submit a request at any time.

Right to Rectification

Contact the support team to correct any inaccurate or outdated information.

Right to Erasure

Where there is no legal obligation to retain data, you may request deletion of your information after your account is closed.

Right to Withdraw Consent

Consent for marketing communications or optional data use may be withdrawn at any time.

Right to Data Portability

Request a copy of your personal data in a structured, portable format.

Right to Restrict Processing

You may request that the use of your data be restricted to specific purposes.

To exercise any of the rights above, contact our support team. We will respond within 30 days of receiving your request.

8 Minor Protection

RT99 is for users aged 18 and above only. We do not knowingly collect information from minors.

Age is verified at the time of registration. If a user registers with a false age and this is later confirmed, their account will be immediately closed and the collected data will be deleted.

If a parent or guardian believes their child has created an RT99 account, please contact our support team immediately. We will take prompt action.

RT99 is strictly prohibited for users under 18. To learn more about responsible gaming, visit our Responsible Gaming View page.

9 Third-Party Links & Services

The RT99 platform may contain links to third-party services, such as payment gateways or game providers. These services have their own privacy policies.

RT99 is not responsible for the privacy practices of third-party websites or services. We recommend reading the privacy policy of any third-party service before using it.

All payment partners connected to RT99 comply with international security standards and keep your financial information protected.

10 Privacy Policy Updates

RT99 may update this Privacy Policy from time to time. Changes may occur due to service updates, new legal requirements, or security improvements.

  • For significant changes, a notification will be sent to your registered email or displayed on the platform at least 30 days before the changes take effect.
  • The update date on this page will be changed for minor revisions.
  • Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
  • If you do not agree to the updated policy, you may request to close your account.

Previous versions of the policy are available upon request through the support team.

11 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. RT99's privacy team will handle your matter with care.

  • Live Chat: Click the chat button at the bottom right of the website for an instant response.
  • Email: [email protected]
  • Response Time: Instant via live chat; up to 24 hours by email.

RT99 will formally respond to any privacy-related request within 30 days of receipt. Urgent matters are handled more quickly.

Start Gaming Safely

RT99 puts your privacy and security first. Join now and enjoy gaming with complete peace of mind.

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