RT99 Terms and Conditions — Our Platform Full Usage Guide

1 General Terms & Conditions

RT99 (rt99.plus) is an online gaming platform offering a wide range of gaming services to players in Bangladesh. These Terms and Conditions ("Terms") constitute a legally binding agreement between RT99 and all of its users.

By browsing the RT99 website, registering an account, or using any of our services, you automatically agree to these Terms and Conditions. If you do not agree with any part of these Terms, please do not use our platform.

RT99 reserves the right to modify these Terms at any time. Continued use of the platform after any changes constitutes your acceptance of the updated Terms. We recommend checking this page regularly.

2 Account Registration & Eligibility

The following requirements must be met to open an account and access gaming services on RT99:

• You must be at least 18 (eighteen) years of age at the time of registration.
• Each person may only create one account. If multiple accounts are found under the same individual, all of them will be closed.
• All information provided during registration — including your name, address, phone number, and date of birth — must be truthful and accurate.
• It is your responsibility to keep your account login credentials (username and password) completely confidential.
• Transferring or selling your account to another person is strictly prohibited.

RT99 may request identity verification documents — such as a national ID, passport, or other official documents — at any time. Failure to submit the required documents within the specified timeframe may result in temporary account suspension.

3 Deposit & Withdrawal Policy

Deposits and withdrawals on RT99 can be made conveniently via Mobile Banking, Nagad, and Rocket. The following rules apply to all financial transactions:

• The minimum deposit amount is BDT 200 (two hundred).
• The minimum withdrawal amount is determined by rt99's current guidelines.
• Withdrawal requests are typically processed within 15–30 minutes, though additional time may be required if verification is needed.
• Transactions may only be made using a payment method registered in your own name.
• Transacting through or withdrawing to third-party accounts is strictly prohibited.
• If money laundering or suspicious transactions are detected, action will be taken in accordance with applicable law.

RT99 may request additional documents to review any withdrawal request at any time. This is part of our security process and is in place to protect all members.

4 Bonus & Promotions Policy

RT99 regularly offers bonuses and promotions for both new and existing members. The following terms apply to all bonus usage:

• Each bonus has a specific wagering requirement that must be met before the bonus can be withdrawn.
• The welcome bonus applies to first-time deposits only.
• Claiming bonuses from multiple accounts originating from the same household or IP address is prohibited.
• Bonus balances cannot be transferred to another account.
• RT99 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If bonus abuse is suspected, the account may be temporarily suspended pending investigation.

5 Gaming Rules & Fair Play

All games on RT99 are powered by RNG (Random Number Generator) technology, which is regularly audited by independent third parties. The following rules must be followed to ensure fair play:

• Game outcomes are entirely random — no game result is predetermined.
• If a software error or technical issue occurs during gameplay, the affected round may be considered void.
• In Live Casino games, the dealer's decision is considered final.
• In the event of any game-related dispute, RT99's server logs will serve as the authoritative record.
• For Sports Betting, payments will be processed only after the official result has been announced.

RT99 does not manipulate game outcomes in any way. All games on our platform are regularly audited by independent third parties, and results are publicly available.

6 Prohibited Activities

The following activities are strictly prohibited on RT99 and will result in immediate account termination:

• Playing games using bots, scripts, or automated software.
• Creating multiple accounts to take advantage of bonus offers (multi-accounting).
• Attempting to hack the server or breach the platform's security.
• Using the platform for money laundering or any unlawful purpose.
• Engaging in fraudulent or deceptive behavior against other members.
• Intentionally exploiting bugs or errors in the RT99 system.
• Using offensive, threatening, or abusive language on the platform.

7 Responsible Gaming

RT99 believes gaming should be a form of entertainment, not a source of addiction. We encourage all members to play responsibly. To support this, RT99 provides the following tools and resources:

• Deposit Limit: You can set daily, weekly, or monthly deposit limits at any time.
• Time Limit: Set a time limit for your gaming sessions and enable automatic logout after a specified period.
• Self-Exclusion: If needed, you can request a temporary block on your account for a specified period.
• Reality Check: Option to view gaming session details at set intervals.

If you feel that gaming is having a negative impact on your life, please contact our customer support. For more information, visit our Responsible Gaming Read the page.

8 Account Suspension & Termination

RT99 reserves the right to temporarily or permanently suspend any account for the following reasons:

• Violation of terms and conditions.
• Fraudulent or suspicious activity.
• Failure to complete account verification.
• Accounts that have been inactive for an extended period of time.
• Legal or regulatory grounds.

You may also contact our customer support at any time to request account closure. You will be given the opportunity to withdraw any valid balance before the account is closed; however, balances under investigation may be held pending review.

9 Privacy & Data Protection

RT99 takes the privacy of your personal information seriously. Any information you provide will be used solely for the following purposes:

• Account verification and management.
• Processing financial transactions.
• Providing customer support services.
• Sending promotional information (with your consent).
• Meeting legal and regulatory compliance requirements.

RT99 will never sell your personal information to third parties. However, we may be required to share information for legal purposes or in response to requests from regulatory authorities. For more details, please refer to our Privacy Policy Read.

10 Dispute Resolution

The following process must be followed for any complaints or disputes regarding RT99's services:

• Please reach out to our customer support team via live chat first.
• Please submit a detailed description of the issue, the date, and any relevant screenshots.
• Our team will provide an initial response within 48 hours.
• Complex matters may take up to 7 business days to resolve.

In all disputes, rt99's server records and logs will serve as the final evidence. Complaints regarding game outcomes will be resolved based on the RNG audit report.

11 Changes & Amendments to Terms

RT99 reserves the right to update these Terms and Conditions at any time. In the event of significant changes, members will be notified through the following channels:

• Notice published on the website homepage.
• Sending messages to the registered email address or phone number.
• Pop-up notification upon account login.

Continued use of the platform after any changes will be considered acceptance of the updated terms. If you do not agree with the new terms, please submit a request to close your account.

12 Contact & Support

If you have any questions or comments about these Terms and Conditions, our support team is always here to help. RT99's customer support is available 24 hours a day, 7 days a week.

• Live Chat: Click the chat button at the bottom right of the website.
• Email: [email protected]
• Response Time: Instant via live chat; up to 24 hours via email.